Incident root cause analysis using Galois connections

A method of identifying an incident root cause probability that includes identifying, using a monitoring system, a first incident/incident class and generating, using a change management application, a first change request and change class. The method also includes generating, from the change manage...

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Bibliographische Detailangaben
Hauptverfasser: Riley, Daniel S, Jasionowski, Pawel, Mazzuca, Steven J, Stark, George E, Roehl, Michael H
Format: Patent
Sprache:eng
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Zusammenfassung:A method of identifying an incident root cause probability that includes identifying, using a monitoring system, a first incident/incident class and generating, using a change management application, a first change request and change class. The method also includes generating, from the change management application, a second change request from a second incident, and where the first and second incidents are in a set of incidents, and where the first and second change requests are in a set of changes, mapping, by a cause analysis application, the set of incidents to the set of changes to identify a root cause probability, where the probability is formed by from a Galois linkage chain between the two sets, and developing, from the cause analysis application, a root cause probability value of the first incident, and executing, using a parameter management application, a mitigation process.