Generating targeted analysis results in a support system

Generating targeted analysis results in a support system is disclosed. Computing device information about a supported computing device in which a problem was encountered is received. Identification of a designated subset of tags of a plurality of tags is received. A plurality of analyzers is initiat...

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Bibliographische Detailangaben
Hauptverfasser: Newton, Jonathan F, Duffee-Braun, Wesley H, Jaggars, Jesse H
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Generating targeted analysis results in a support system is disclosed. Computing device information about a supported computing device in which a problem was encountered is received. Identification of a designated subset of tags of a plurality of tags is received. A plurality of analyzers is initiated to analyze the computing device information. The plurality of analyzers is configured to generate a plurality of results based on the computing device information. Tags of the plurality of tags are associated with the plurality of results. A subset of results are generated by discarding each result from the plurality of results that have no associated tags that match a tag in the designated subset of tags. The subset of results is output.