Semi-automatic communication using chatbot and consultant device

A method for providing semi-automatic communication using a chatbot and a consultant device includes receiving, from a messenger server, a message input to an instant messaging application of a user device; determining a reliability for an automatic answer message made by the chatbot to answer the m...

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Bibliographische Detailangaben
Hauptverfasser:	Chung, Ui Chung, Myung, No Suk, Hwang, Ji Soo
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	A method for providing semi-automatic communication using a chatbot and a consultant device includes receiving, from a messenger server, a message input to an instant messaging application of a user device; determining a reliability for an automatic answer message made by the chatbot to answer the message; and transmitting the automatic answer message to the user device through the messenger server if the reliability is determined higher than a predetermined level, or enabling the consultant device to transmit a manual answer to the message if the reliability is determined lower than the predetermined level. The reliability is calculated based on a result of analysis for the message.