Method for dynamically assigning question priority based on question extraction and domain dictionary

An approach is provided dynamically prioritizing question requests based on extracted question data. In the approach, performed by an information handling system, a number of question requests to a question and answering (QA) system are received from a computer network, and a plurality of question p...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: Chandrasekaran, Swaminathan, Haverlock, Kevin B, Mobley, Jr., Roy D, Hill, Nicholas J
Format: Patent
Sprache:eng
Schlagworte:
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:An approach is provided dynamically prioritizing question requests based on extracted question data. In the approach, performed by an information handling system, a number of question requests to a question and answering (QA) system are received from a computer network, and a plurality of question priority parameters are identified, including one or more question topics and a plurality question context parameters, by performing natural language processing (NLP) analysis of each question request. The approach determines a target priority value for each question request based on the plurality of question priority parameters identified for said question request. By evaluating the target priority values for the plurality of question requests, processing of the question requests is prioritized, such as by applying an artificial intelligence (AI) learned models and rule-based logic at the information handling system to evaluate the target priority values for the plurality of question requests.