Computer incident scoring and correlation

A system that suggests and refines priority, severity, historical resolution, resolution time and assignment group to resolve auto-generated incidents is provided. The system leverages an incident characterization list tracking essence key phrases associated with historical incidents generated by an...

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Bibliographische Detailangaben
Hauptverfasser:	Gopalaswami, Srikanth, Kapoor, Rahul, Fodor, Michael
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A system that suggests and refines priority, severity, historical resolution, resolution time and assignment group to resolve auto-generated incidents is provided. The system leverages an incident characterization list tracking essence key phrases associated with historical incidents generated by an application performance management (APM) system and a machine data (MD) analysis system. The system automatically obtains a first auto-generated incident, from the APM system or the MD analysis system, based on any specified search criteria being met, or detection of a deviation in the value of key metrics from a specified threshold value. The system further automatically extracts essence key phrases of the first auto-generated incident and matches it with the essence key phrases of the incident characterization list to suggest priority, severity, historical resolution and resolution time, relevant knowledge base articles and assignment group for the first auto-generated incident to aid in resolution of the first auto-generated incident.