Robot control apparatus, system and method

A robot control apparatus that performs communication with a plurality of robots R according to a communication environment includes: a wireless communication environment map creation unit that collects communication environment data transmitted from the plurality of robots and creates a wireless communication environment map; a service determination unit that determines change in services to be performed by the plurality of robots on the basis of the created wireless communication environment map; and a communication interface that performs communication with the plurality of robots using the wireless communication environment such as a wireless communication access point. The service determination unit determines a change process of dispositions of the plurality of robots, a stop process and a restoration process of functions thereof, or a change process of the service scenarios thereof on the basis of the wireless communication environment map.