Electronic mailbox for online and offline activities

Techniques providing an email service for particular activities may be described. For example, an email message sent by an entity to an email address of a user may be received. The email address may identify an email box accessible to the user via a user interface of the email box. The email message may describe a status of an item ordered by the user from the entity. The description may use a format specific to the entity. A summary may be generated based on the email message. The summary may describe the status of the item in a different format. This format may be common to generated summaries, such that the summary may include fields common to another summary generated for another email message of another entity. The summary may be provided for presentation in the user interface of the email box.