Data structure driven interactive voice response (IVR) framework

A device may receive, from a server device, a request for an initial action associated with an interactive voice response (IVR) service. The request may include a service identifier. The device may obtain a set of code segments for an IVR application that supports the IVR service by using the servic...

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Bibliographische Detailangaben
Hauptverfasser:	Pittman, Robert Paul, Yagnik, Rakshit, Brimshan, Michael
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	A device may receive, from a server device, a request for an initial action associated with an interactive voice response (IVR) service. The request may include a service identifier. The device may obtain a set of code segments for an IVR application that supports the IVR service by using the service identifier to search a data structure. The set of code segments may be associated with logic of the IVR application. The device may provide instructions associated with an initial code segment to the server device to cause the server device to execute the initial action via a communication with a user device. The device may selectively provide, to the server device, instructions associated with another code segment to cause the server device to execute a next action via the communication with the user device.