Issue extraction based on ticket mining

Described herein are a method and a system for extracting issues based on ticket mining. In one implementation, a plurality of tickets comprising descriptions of the issues in computing systems are received. The received descriptions are then cleaned by removing unwanted details. Upon cleaning, the...

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Bibliographische Detailangaben
Hauptverfasser:	Sadaphal, Vaishali, Shimpi, Vikrant Vikas, Natu, Maitreya, Kulkarni, Vaishali
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Described herein are a method and a system for extracting issues based on ticket mining. In one implementation, a plurality of tickets comprising descriptions of the issues in computing systems are received. The received descriptions are then cleaned by removing unwanted details. Upon cleaning, the clean descriptions are mapped with descriptions stored in service catalog data to obtain unmapped clean descriptions. In an example, the unmapped clean descriptions include one of user-generated descriptions, system-generated descriptions, and both the user-generated descriptions and the system-generated descriptions. For the user-generated descriptions; the issues are extracted by pre-processing the user-generated descriptions, determining keywords from the processed unmapped clean descriptions, constructing n-grams of keywords from the extracted keywords, and extracting the n-grams of keywords as the issues present in the computing systems.