Automated ordering of computer system repair

Monitoring the health of a computer system and suggesting an order of repair when problems within the computer system have been identified. Problem(s) and problem entity(s) within the computer system are identified during monitoring. Relationship(s) of the problem entities with other entities in the...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Maeso, Gregorio, Davidson, Noah Aaron Cedar, MacGregor, Donald, Go, Alexander Say
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Monitoring the health of a computer system and suggesting an order of repair when problems within the computer system have been identified. Problem(s) and problem entity(s) within the computer system are identified during monitoring. Relationship(s) of the problem entities with other entities in the computer system are identified. A relationship type for each of the identified relationship(s) is determined. A combination of the identified problem(s), the identified problem entity(s), and the determined relationship type(s) is analyzed to determine an order in which repairs of one or more user-visible entities of the computing system should occur in order to address the identified problem(s). An alert comprising the determined order of the repairs is then presented to a user.