System and method for classifying and resolving software production incidents

A system and method for classifying and resolving software production incident tickets includes receiving an incident ticket, extracting a plurality of keywords from the incident ticket, and deriving a query vector corresponding to the incident ticket based on the plurality of keywords. The system a...

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Bibliographische Detailangaben
Hauptverfasser:	Guruswamappa, Shivamurthy Harave, Balasubramanian, Ramkumar, Ryali, Premchand
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A system and method for classifying and resolving software production incident tickets includes receiving an incident ticket, extracting a plurality of keywords from the incident ticket, and deriving a query vector corresponding to the incident ticket based on the plurality of keywords. The system and method further comprises classifying the incident ticket into at least one of a positive mechanization incident ticket and a negative mechanization incident ticket based on a comparison of the query vector and a plurality of vectors derived from a plurality of past incident tickets. The plurality of vectors are derived based on a plurality of keywords and their corresponding occurrences in the plurality of past incident tickets.