Identifying failed customer experience in distributed computer systems

Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system respo...

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Bibliographische Detailangaben
Hauptverfasser:	Whitehead, Latrisha Devon, Patel, Devesh, Wiesman, Ryan Matthew, McGill, Kevin M, Flanagan, LeeAnn Marie, Pickering, Mathew Wade, Kettering, Andrew Eugene, Joyce, Thomas Steven, Shelton, Zachary Franklin, Healy, Jr., Daniel Joseph, Danesi, Scott James, Heidenfelder, Christopher Joseph, Michaud, Ethan Luke, Saxton, Omar C, Couture, Gary Robert, Blandford, Scott Matthew, Elliott, Troy Christopher, Arneth, III, William V, Krug, Kristopher C, Murty, Jakkinpali, Finch, Jr., Eddie Gordon, Olaso, Rafael Pedro, Bates, Nathaniel J, Iannucci, Louis A, Jeffress, Jennifer D'awn, MacDonald, Elizabeth Anne, Bechard, Matthew M
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.