Method for providing service information and electronic apparatus supporting thereof

Disclosed is an information provision method, which is a method for providing information regarding after-sales service in an electronic device, comprising the steps of: identifying an order list including information about products ordered by a customer; on the basis of information about one or more products included in the order list, providing information about products available for after-sales service from among the one or more products; receiving a request input for after-sales service from the customer in response to the products available for after-sales service; receiving information about symptoms subject to after-sales service on the basis of a symptom list provided in response to the information about the products available for after-sales service, which is identified on the basis of the request input; obtaining information about a desired visit date; and generating a service event for after-sales service on the basis of at least some of the request input, information about one or more symptoms se