SYSTEM AND METHOD FOR TRACKING AND ARCHIVING MOBILE COMMUNICATIONS

A system (100) tracks and archives communications between a mobile device (31) and a telephone (41) (which could be another mobile device) or an enterprise application software module. A gateway (115) receives communications from and sends communications to a mobile software application (210) installed on a mobile device (31). Communications can include text, multimedia, voice and/or video information. When the mobile software application (201) or enterprise application software module directs a communication to the telephone (41), the gateway (115) determines whether to send the communication to the telephone (41) via a copy of the mobile software application (201) on the telephone (41) or via a PBX system (1690) or a virtual number. Furthermore, the gateway (115) sends a copy of the communication to an archiving system (306). To process the communication for archiving, the gateway (115) can reformat the communication, create metadata associated with it, associate tags with it, encrypt it, compress it and/or transmit it. The system (100) can separately store and transcribe voice communications from parties to a conversation and can use the separately transcribed communications to generate a transcription of the entire conversation. The most illustrative drawing: Figure 1B