METHOD AND SERVER FOR PROVIDING SEMI-AUTOMATIC COMMUNICATION USING CHATBOT AND CONSULTANT

According to one embodiment of the present invention, provided is a semi-automatic conversation providing method using a chatbot and a counselor, which is performed by a server. The semi-automatic conversation providing method using a chatbot and a counselor comprises the steps of: (a) receiving a m...

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Bibliographische Detailangaben
Hauptverfasser:	CHUNG UI CHUNG, MYUNG NO SUK, HWANG JI SOO
Format:	Patent
Sprache:	eng ; kor
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	According to one embodiment of the present invention, provided is a semi-automatic conversation providing method using a chatbot and a counselor, which is performed by a server. The semi-automatic conversation providing method using a chatbot and a counselor comprises the steps of: (a) receiving a message via an instant messaging application from a user terminal; (b) determining the reliability of an auto-reply message of the chatbot to respond to the message of the user terminal; and (c), if determined that the reliability is higher than a preset criterion, transmitting the auto-reply message to the user terminal, and if that the reliability is lower than a preset criterion, requesting an answer for the message of the user terminal to an agent terminal. The reliability is calculated based on an analysis result for the message of the user terminal. 본 발명의 일 실시예에 따르는 서버에 의해 수행되는 챗봇과 상담원을 이용한 반자동 대화제공방법은 (a) 사용자 단말로부터 인스턴트 메시징 애플리케이션을 통하여 메시지를 수신하는 단계, (b) 상기 사용자 단말의 메시지에 응답하기 위한 챗봇의 자동답변 메시지에 대한 신뢰도를 판단하는 단계 및 (c) 상기 신뢰도가 기설정된 기준보다 높은 것으로 판단되는 경우, 상기 자동답변 메시지를 상기 사용자 단말로 전송하되, 상기 신뢰도가 기설정된 기준보다 낮은 것으로 판단되는 경우, 상기 사용자 단말의 메시지에 대한 답변을 상담원 단말로 요청하는 단계를 포함하고, 상기 신뢰도는 상기 사용자 단말의 메시지에 대한 분석결과에 기초하여 산출된다.