AUTOMATIC GENERATOR AND UPDATER OF FAQS

Automatically generating and updating of frequently asked question (FAQ) lists are described herein. User inputs requesting information are matched to stored question and answer pairs, and values associated with the stored question and answer pairs are manipulated. An FAQ list may be generated and u...

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Bibliographische Detailangaben
Hauptverfasser:	AGARWAL REENA, POHLMANN NILS HENRY, HARRIS EDWARD HARRIS
Format:	Patent
Sprache:	eng ; kor
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Automatically generating and updating of frequently asked question (FAQ) lists are described herein. User inputs requesting information are matched to stored question and answer pairs, and values associated with the stored question and answer pairs are manipulated. An FAQ list may be generated and updated by selecting relevant question and answer pairs by comparing parameters supplied by an authoritative user (e.g., a webmaster) with values associated with the stored question and answer pairs. Selected question and answer pairs are added to the FAQ list, which may be displayed on a web site. Additionally, the FAQ list may be updated with new question and answer pairs based on parameters from the authoritative user or varying values in known question and answer pairs.