DYNAMIC KNOWLEDGE BASE OF INFORMATION TO FACILITATE SERVICING OF EQUIPMENT FROM MULTIPLE MANUFACTURERS

A knowledge base of information is generated to facilitate servicing of equipment from multiple manufacturers. A network (10) receives and publishes equipment servicing questions and answers from network users. Each equipment servicing question and associated answer submitted is validated and then s...

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Bibliographische Detailangaben
Hauptverfasser: BUDA JOSEPH G, BONGIOVI LISA A, PATRIA MICHAEL JON, BLACK ANTHONY C
Format: Patent
Sprache:eng
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Zusammenfassung:A knowledge base of information is generated to facilitate servicing of equipment from multiple manufacturers. A network (10) receives and publishes equipment servicing questions and answers from network users. Each equipment servicing question and associated answer submitted is validated and then stored in a searchable database (20).