METHOD IMPROVING PROBLEM BASED ON 6 SIGMA METHOD

METHOD IMPROVING PROBLEM BASED ON 6 SIGMA METHOD

A method for solving problems based on a six-sigma method is provided to offer a simpler troubleshooting roadmap than the usual six-sigma method and secure experts for solving needs for tariff and custom services. A management server secures internal and external requirements of a system through inf...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: PARK, CHIN HEON, KIM, JONG HO, YANG, SEUNG HYUK, SEONG, YUN KAP, KIM, KI YOUNG, CHO, JEONG HUN, PARK, SANG JUN, KIM, TAI YONG, LEE, SEOK MOON, SOHN, BYUNG JO, MIN, SOO SIK
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A method for solving problems based on a six-sigma method is provided to offer a simpler troubleshooting roadmap than the usual six-sigma method and secure experts for solving needs for tariff and custom services. A management server secures internal and external requirements of a system through information infrastructure of the system and secures subjects extracted by reflecting the secured requirements. The management server secures experts selected for performing the subjects through the information infrastructure. The management server secures a result of the subjects performed based on a six-sigma method through the information infrastructure. The management server monitors an improvement state of related business processes, unfinished subjects, and the subjects to be implemented through the information infrastructure. The management server evaluates a performance level, an attainment level, and an outcome of the performed subjects through the information infrastructure. The external requirements secured through a CRM(Customer Relationship Management) server and the internal requirements secured through a CKM(Customer Knowledge Management) server are extracted as the subject.