FAILURE COUNTERMEASURE SUPPORTING DEVICE

PROBLEM TO BE SOLVED: To provide a failure countermeasure supporting device for allowing even an instruction communication person without any special knowledge to select a most appropriate staff to be dispatched for repair, and to support the staff. SOLUTION: A failure countermeasure supporting device 5 for displaying management information such as check ranking of a staff who patrols in a building of a customer, repair ranking indicating the difficulty of repair of defective equipment, and ability ranching indicating the ability of a shaft or the like on a display screen 6 is arranged in a maintenance company 3. Then, an instruction communication person 4 determined a staff to be dispatched based on each ranking displayed on the display screen 6, while this failure countermeasure supporting device 5 is provided with a transmitting means 10 for transmitting information check as such and failure history to portable terminal equipment carried by each staff.