RESERVATION SUPPORT SYSTEM, RESERVATION SUPPORT METHOD, AND RESERVATION SUPPORT PROGRAM

To provide a reservation support system, a reservation support method, and a reservation support program that can improve convenience of a user who reserves facilities.SOLUTION: A reservation support system 1 includes: a search processing unit 212 that searches for facilities for which instant reservations are made for approving reservations without checking with the facilities at the time of reservation, and facilities for which requested reservations are made for approving reservations if the facilities grant permission to a reservation request at the time of reservation, in response to a search request from a user; a reservation processing unit 213 for approving a reservation for a facility when a reservation request for the facility for which an instant reservation is made is accepted from the user and for approving a reservation for a first facility if the first facility grants permission when a reservation request for the first facility for which the requested reservation is made is accepted from the user; and a presentation processing unit 216 that, if the first facility cannot be reserved, presents, to the user, information indicating the fact that the first facility cannot be reserved and facility information on a second facility associated with the first facility.SELECTED DRAWING: Figure 1 【課題】施設を予約する利用者の利便性を向上させることが可能な予約支援システム、予約支援方法、及び予約支援プログラムを提供する。【解決手段】予約支援システム１は、利用者の検索要求に応じて、予約の際に施設に確認することなく予約を成立させる即時予約を行う施設と、予約の際に予約要求に対して施設が許可した場合に予約を成立させるリクエスト予約を行う施設とを検索する検索処理部２１２と、利用者から即時予約を行う施設の予約要求を受け付けた場合に施設の予約を成立させ、利用者からリクエスト予約を行う第１施設の予約要求を受け付けた場合に、第１施設が許可した場合に第１施設の予約を成立させる予約処理部２１３と、第１施設が予約不可能な場合に、第１施設が予約不可能であることを示す情報と、第１施設に関連付けられた第２施設の施設情報とを利用者に提示する提示処理部２１６と、を備える。【選択図】図１