MAINTENANCE DEVICE AND MAINTENANCE METHOD

To start taking measures against trouble of a home appliance easily in an early stage.SOLUTION: A maintenance operator's server 4 has: a notice database 45D in which classification information showing whether trouble of a home appliance 1 can be improved by an improvement program for letting th...

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Bibliographische Detailangaben
Hauptverfasser:	ARITOMI YOKO, IIZAWA KENJI, WATANABE MICHIHARU, TANAKA RAIMU, WATABIKI SHINICHI
Format:	Patent
Sprache:	eng ; jpn
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	To start taking measures against trouble of a home appliance easily in an early stage.SOLUTION: A maintenance operator's server 4 has: a notice database 45D in which classification information showing whether trouble of a home appliance 1 can be improved by an improvement program for letting the home appliance 1 execute improvement control over trouble is made to correspond, trouble by trouble, to an improvement program executed when the trouble can be improved with the improvement program according to the classification information; and an improvement program determination part 45 which refers to the notice database 45D to specify the improvement program capable of improving trouble occurring to the home appliance 1, and lets the home appliance 1 execute the improvement control of the specified improvement program.SELECTED DRAWING: Figure 3 【課題】家電機器の不具合対策を早期かつ手軽に開始させること。【解決手段】保守事業者のサーバ４は、不具合への改善制御を家電機器１に実行させるための改善プログラムにより家電機器１の不具合を改善可能か否かを示す分類情報と、その分類情報において改善プログラムにより不具合を改善可能な場合には実行させる改善プログラムとを、不具合ごとに対応付ける通知データベース４５Ｄと、通知データベース４５Ｄを参照して、家電機器１に発生した不具合を改善可能な改善プログラムを特定し、その特定した改善プログラムの改善制御を家電機器１に実行させる改善方法判断部４５と、を有する。【選択図】図３