BUSINESS SUPPORT APPARATUS, CONTROL METHOD, PROGRAM, AND BUSINESS SUPPORT SYSTEM
To provide appropriate information according to the role of a browsing person and the progress of customer service operation to support appropriate execution of work.SOLUTION: In a business support system, a server 100 which provides display information on a customer service operation for a customer...
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| creator | HOSHI TOMOKI |
| description | To provide appropriate information according to the role of a browsing person and the progress of customer service operation to support appropriate execution of work.SOLUTION: In a business support system, a server 100 which provides display information on a customer service operation for a customer in a store to a communication terminal 200 of a user 210 includes: management means which generates customer service event information regarding the customer service operation and manages the content of customer service and the progress of the customer service operation; first specifying means which specifies the role of a user using a communication terminal that has transmitted a request to provide display information on the customer service event information; second specifying means which specifies corresponding customer service event information for the provision request; generation means which generates display information based on the corresponding customer service event information; and providing means which provides the display information to the communication terminal which has transmitted the provision request. The management means updates corresponding customer service event information based on a user input. The generation means generates display information with different content in accordance with the role of the user and the progress of the corresponding customer service event information.SELECTED DRAWING: Figure 1
【課題】閲覧者の役割と接客業務の進行状況に応じた適切な情報を提供して好適な業務遂行を支援する。【解決手段】業務支援システムにおいて、店舗における顧客の接客業務に関する表示用情報をユーザ２１０の通信端末２００に提供するサーバ１００は、接客業務について接客イベント情報を生成して当該接客業務の接客内容及び進行状況を管理する管理手段、接客イベント情報に関する表示用情報の提供要求を送信した通信端末を使用するユーザの役割を特定する第１の特定手段、提供要求の対応接客イベント情報を特定する第２の特定手段と、対応接客イベント情報に基づいて表示用情報を生成する生成手段及び表示用情報を提供要求を送信した通信端末に提供する提供手段を有する。管理手段は、ユーザ入力に基づいて、対応する接客イベント情報を更新し、生成手段は、ユーザの役割及び対応接客イベント情報の進行状況に応じて、生成する表示用情報の内容を異ならせる。【選択図】図１ |
| format | Patent |
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【課題】閲覧者の役割と接客業務の進行状況に応じた適切な情報を提供して好適な業務遂行を支援する。【解決手段】業務支援システムにおいて、店舗における顧客の接客業務に関する表示用情報をユーザ２１０の通信端末２００に提供するサーバ１００は、接客業務について接客イベント情報を生成して当該接客業務の接客内容及び進行状況を管理する管理手段、接客イベント情報に関する表示用情報の提供要求を送信した通信端末を使用するユーザの役割を特定する第１の特定手段、提供要求の対応接客イベント情報を特定する第２の特定手段と、対応接客イベント情報に基づいて表示用情報を生成する生成手段及び表示用情報を提供要求を送信した通信端末に提供する提供手段を有する。管理手段は、ユーザ入力に基づいて、対応する接客イベント情報を更新し、生成手段は、ユーザの役割及び対応接客イベント情報の進行状況に応じて、生成する表示用情報の内容を異ならせる。【選択図】図１</description><language>eng ; jpn</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2024</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20240313&DB=EPODOC&CC=JP&NR=2024034165A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25563,76318</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20240313&DB=EPODOC&CC=JP&NR=2024034165A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>HOSHI TOMOKI</creatorcontrib><title>BUSINESS SUPPORT APPARATUS, CONTROL METHOD, PROGRAM, AND BUSINESS SUPPORT SYSTEM</title><description>To provide appropriate information according to the role of a browsing person and the progress of customer service operation to support appropriate execution of work.SOLUTION: In a business support system, a server 100 which provides display information on a customer service operation for a customer in a store to a communication terminal 200 of a user 210 includes: management means which generates customer service event information regarding the customer service operation and manages the content of customer service and the progress of the customer service operation; first specifying means which specifies the role of a user using a communication terminal that has transmitted a request to provide display information on the customer service event information; second specifying means which specifies corresponding customer service event information for the provision request; generation means which generates display information based on the corresponding customer service event information; and providing means which provides the display information to the communication terminal which has transmitted the provision request. The management means updates corresponding customer service event information based on a user input. The generation means generates display information with different content in accordance with the role of the user and the progress of the corresponding customer service event information.SELECTED DRAWING: Figure 1
【課題】閲覧者の役割と接客業務の進行状況に応じた適切な情報を提供して好適な業務遂行を支援する。【解決手段】業務支援システムにおいて、店舗における顧客の接客業務に関する表示用情報をユーザ２１０の通信端末２００に提供するサーバ１００は、接客業務について接客イベント情報を生成して当該接客業務の接客内容及び進行状況を管理する管理手段、接客イベント情報に関する表示用情報の提供要求を送信した通信端末を使用するユーザの役割を特定する第１の特定手段、提供要求の対応接客イベント情報を特定する第２の特定手段と、対応接客イベント情報に基づいて表示用情報を生成する生成手段及び表示用情報を提供要求を送信した通信端末に提供する提供手段を有する。管理手段は、ユーザ入力に基づいて、対応する接客イベント情報を更新し、生成手段は、ユーザの役割及び対応接客イベント情報の進行状況に応じて、生成する表示用情報の内容を異ならせる。【選択図】図１</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2024</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZAhwCg329HMNDlYIDg0I8A8KUXAMCHAMcgwJDdZRcPb3Cwny91HwdQ3x8HfRUQgI8ncPcvTVUXD0c1HA0BgcGRzi6svDwJqWmFOcyguluRmU3FxDnD10Uwvy41OLCxKTU_NSS-K9AowMjEwMjE0MzUwdjYlSBAAVKC_6</recordid><startdate>20240313</startdate><enddate>20240313</enddate><creator>HOSHI TOMOKI</creator><scope>EVB</scope></search><sort><creationdate>20240313</creationdate><title>BUSINESS SUPPORT APPARATUS, CONTROL METHOD, PROGRAM, AND BUSINESS SUPPORT SYSTEM</title><author>HOSHI TOMOKI</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_JP2024034165A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; jpn</language><creationdate>2024</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>HOSHI TOMOKI</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>HOSHI TOMOKI</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>BUSINESS SUPPORT APPARATUS, CONTROL METHOD, PROGRAM, AND BUSINESS SUPPORT SYSTEM</title><date>2024-03-13</date><risdate>2024</risdate><abstract>To provide appropriate information according to the role of a browsing person and the progress of customer service operation to support appropriate execution of work.SOLUTION: In a business support system, a server 100 which provides display information on a customer service operation for a customer in a store to a communication terminal 200 of a user 210 includes: management means which generates customer service event information regarding the customer service operation and manages the content of customer service and the progress of the customer service operation; first specifying means which specifies the role of a user using a communication terminal that has transmitted a request to provide display information on the customer service event information; second specifying means which specifies corresponding customer service event information for the provision request; generation means which generates display information based on the corresponding customer service event information; and providing means which provides the display information to the communication terminal which has transmitted the provision request. The management means updates corresponding customer service event information based on a user input. The generation means generates display information with different content in accordance with the role of the user and the progress of the corresponding customer service event information.SELECTED DRAWING: Figure 1
【課題】閲覧者の役割と接客業務の進行状況に応じた適切な情報を提供して好適な業務遂行を支援する。【解決手段】業務支援システムにおいて、店舗における顧客の接客業務に関する表示用情報をユーザ２１０の通信端末２００に提供するサーバ１００は、接客業務について接客イベント情報を生成して当該接客業務の接客内容及び進行状況を管理する管理手段、接客イベント情報に関する表示用情報の提供要求を送信した通信端末を使用するユーザの役割を特定する第１の特定手段、提供要求の対応接客イベント情報を特定する第２の特定手段と、対応接客イベント情報に基づいて表示用情報を生成する生成手段及び表示用情報を提供要求を送信した通信端末に提供する提供手段を有する。管理手段は、ユーザ入力に基づいて、対応する接客イベント情報を更新し、生成手段は、ユーザの役割及び対応接客イベント情報の進行状況に応じて、生成する表示用情報の内容を異ならせる。【選択図】図１</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | BUSINESS SUPPORT APPARATUS, CONTROL METHOD, PROGRAM, AND BUSINESS SUPPORT SYSTEM |
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