INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING METHOD, AND PROGRAM

To determine a question sentence that is to be removed from question sentences included in interaction history information.SOLUTION: An information processing device includes: extraction means that extracts removal candidate question sentences from interaction history information of a service provis...

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Hauptverfasser: SHIMIZU NAOYUKI, TAKEHARA TAKESHI
Format: Patent
Sprache:eng ; jpn
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Zusammenfassung:To determine a question sentence that is to be removed from question sentences included in interaction history information.SOLUTION: An information processing device includes: extraction means that extracts removal candidate question sentences from interaction history information of a service provision system that replies to a question sentence from a user terminal; first feature amount calculation means that calculates a feature amount of each removal candidate question sentence; second feature amount calculation means that calculates a feature amount of a sentence included in a content of a web page in which an input of the question sentence has been received; comparison means that compares between the feature amount of the removal candidate question sentence and the feature amount of a sentence included in the content of the web page; and determination means that determines a question sentence to be removed, from among the removal candidate question sentences, based on a comparison result.SELECTED DRAWING: Figure 3 【課題】対話履歴情報に含まれる質問文から除去すべき質問文を判別すること。【解決手段】利用者端末からの質問文に対して回答するサービス提供システムの対話履歴情報から、除去候補の質問文を抽出する抽出手段と、除去候補の質問文の特徴量を算出する第1の特徴量算出手段と、質問文の入力を受け付けたウェブページのコンテンツに含まれている文の特徴量を算出する第2の特徴量算出手段と、除去候補の質問文の特徴量とウェブページのコンテンツに含まれている文の特徴量とを比較する比較手段と、比較の結果に基づき、除去すべき質問文を除去候補の質問文から判別する判別手段と、を有する情報処理装置により上記課題を解決する。【選択図】図3