INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING METHOD, AND PROGRAM

To more efficiently remove a question sentence that is to be removed from question sentences included in interaction history information.SOLUTION: An information processing device includes: extraction means that extracts, based on a predetermined condition, classification candidate question sentences from interaction history information of a service provision system that returns an answer sentence to a question sentence from a user terminal; determination means that determines question sentences to be removed from among the classification candidate question sentences; screen generation means that displays the classification candidate question sentences from which the question sentences to be removed have been removed, and generates data of a screen for receiving selection of a question sentence to be removed from a user; and removal means that removes the question sentence selected by the user.SELECTED DRAWING: Figure 3 【課題】対話履歴情報に含まれる質問文から除去すべき質問文を、より効率的に除去すること。【解決手段】利用者端末からの質問文に対して回答文を回答するサービス提供システムの対話履歴情報から所定の条件に基づいて分類候補の質問文を抽出する抽出手段と、分類候補の質問文から除外すべき質問文を判別する判別手段と、除外すべき質問文が除外された分類候補の質問文を表示すると共に、除去する質問文の選択をユーザから受け付ける為の画面のデータを生成する画面生成手段と、ユーザが選択した質問文を除去する除去手段と、を有する情報処理装置により上記課題を解決する。【選択図】図３