RESPONSE SUPPORT DEVICE AND RESPONSE SUPPORT METHOD

To provide a response support technique for minimizing an impact on a job as much as possible and enabling the continuation of the job and prompt response.SOLUTION: A response support device for supporting a response executed according to a situation of an incident that has occurred in a monitoring target, includes: an incident evaluation unit 103 that evaluates an impact of the incident on the monitoring target and an urgency level of the response to the incident; a response evaluation unit 104 that evaluates an impact level on a job and an effectiveness level to the incident, for the response to the incident; a priority order determination unit 105 that determines a priority order of responses based on evaluation by the incident evaluation unit and evaluation by the response evaluation unit; and a display unit 106 that displays a screen including the priority order of responses determined by the priority order determination unit.SELECTED DRAWING: Figure 1 【課題】業務への影響を出来るだけ少なくして、業務の継続と迅速な対処が可能な対処支援技術を実現する。【解決手段】監視対象に発生したインシデントの状況に応じて実行される対処の支援を行う対処支援装置は、インシデントが監視対象へ及ぼす影響、および該インシデントへの対処の緊急度を評価するインシデント評価部１０３と、インシデントへの対処について、業務への影響度、および該インシデントへの有効度を評価する対処評価部１０４と、インシデント評価部による評価と対処評価部による評価を基に対処の優先順位を判定する優先順位判定部１０５と、優先順位判定部により判定された対処の優先順位を含む画面を表示する表示部１０６と、を有する。【選択図】図１