PROGRAM, INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING TERMINAL

PROGRAM, INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING TERMINAL

To provide a program, an information processing device, an information processing system, an information processing method, and an information processing device for evaluating an impression given to the opposite party by a speaker during the conversation.SOLUTION: Disclosed is a system which include...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: ISHIZUKA KENKICHI, HASHIMOTO TAIICHI
Format: Patent
Sprache:eng ; jpn
Schlagworte:
ACOUSTICS
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Zusammenfassung:To provide a program, an information processing device, an information processing system, an information processing method, and an information processing device for evaluating an impression given to the opposite party by a speaker during the conversation.SOLUTION: Disclosed is a system which includes a server, a plurality of user terminals, a CRM system, and a voice server which are connected to each other via a network. A control part of the server includes an impression analysis part for executing the impression analysis processing for acquiring the interaction information on the interaction and calculating an impression feature amount related to the impression given by a second user in the interaction based on the acquired interaction information of the second user.SELECTED DRAWING: Figure 17 【課題】対話において、話者が相手に与える印象を評価するプログラム、情報処理装置、情報処理システム、情報処理方法及び情報処理端末を提供する。【解決手段】ネットワークを介して接続されたサーバ、複数のユーザ端末、ＣＲＭシステム及び音声サーバを備えるシステムにおいて、サーバの制御部は、対話に関する対話情報を取得し、取得した第２ユーザの対話情報に基づき、対話において第２ユーザが与える印象に関する印象特徴量を算定する印象解析処理を実行する印象解析部を備える。【選択図】図１７