CUSTOMER SERVICE SUPPORT SYSTEM AND CUSTOMER SERVICE SUPPORT METHOD
To provide a customer service support system and a customer service support method that suitably support a customer service for a customer visiting a facility.SOLUTION: In a customer service support system, a customer service support apparatus 2 includes a registration reception unit 21 that receive...
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| Format: | Patent |
| Sprache: | eng ; jpn |
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| Zusammenfassung: | To provide a customer service support system and a customer service support method that suitably support a customer service for a customer visiting a facility.SOLUTION: In a customer service support system, a customer service support apparatus 2 includes a registration reception unit 21 that receives a registration relating to facility related information on a facility and customer service persons in the facility and customer information including facial information of a visitor, a customer specification unit 22 that specifies customer information by a result of authentication processing on a facial image obtained by imaging a face of the visitor based on the facial information, and an information provision unit 24 that provides the specified customer information to one or more terminal apparatuses operated by each of the customer service persons specified by the facility related information.SELECTED DRAWING: Figure 2
【課題】施設に訪問した顧客に対する接客をより好適に支援する接客支援システム、接客支援方法を提供すること。【解決手段】接客支援システムにおいて、接客支援装置２は、施設および当該施設における接客者に関する施設関連情報と、訪問者の顔情報を含む顧客情報と、に関する登録を受け付ける登録受付部２１と、訪問者の顔を撮像した顔画像を、顔情報に基づき認証処理した結果により顧客情報を特定する顧客特定部２２と、特定した顧客情報を、施設関連情報により特定される接客者のそれぞれにより操作される１または複数の端末装置に対して提供する情報提供部２４と、を備える。【選択図】図２ |
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