DIALOGUE SUPPORT SERVER, DIALOGUE SUPPORT SYSTEM, DIALOGUE SUPPORT METHOD, AND PROGRAM

To enable a person in charge to get close to client's feelings in a dialogue between a client and the person in charge.SOLUTION: An acquisition unit is provided to acquire first image data including the face of a client imaged during a dialogue between the client and a person in charge and second image data including the face of the person in charge imaged during the dialogue. An image processing unit is provided to estimate a first emotion expressed by the face indicated by the first image data, estimate a second emotion expressed by the face indicated by the second image data, and calculate a degree of similarity between the first emotion and the second emotion as a degree of sympathy during the dialogue. A communication unit is provided to transmit the degree of sympathy calculated by the image processing unit to a terminal device of the person in charge.SELECTED DRAWING: Figure 2 【課題】顧客と担当者の対話において、担当者が顧客の感情に寄り添う。【解決手段】顧客と担当者の対話時における前記顧客の顔が撮像された第１画像データ、及び前記対話時における前記担当者の顔が撮像された第２画像データを取得する取得部と、前記第１画像データに示されている顔が示す第１感情を推定し、前記第２画像データに示されている顔が示す第２感情を推定し、前記第１感情と前記第２感情とが類似する度合を、前記対話時における共感度として算出する画像処理部と、前記画像処理部によって算出された前記共感度を、前記担当者の端末装置に送信する通信部と、を備える。【選択図】図２