STORE SUPPORT APPARATUS, STORE SUPPORT SYSTEM, STORE SUPPORT METHOD, AND STORE SUPPORT PROGRAM

To provide a store support apparatus configured to reduce the burden of a store that receives a reservation from a customer, a system, method and program.SOLUTION: A store support system 1 is configured by connecting customer terminals 12-14, a store terminal 11 which receives reservation orders, and a store support apparatus 10 which mediates presale of a commodity, over a network. The customer terminals 12-14 each includes a purchase reservation unit which fixes order information and transmits it to the store support apparatus 10. The store support apparatus 10 includes: an order information notification unit for transmitting the order information to the store terminal 11; a commodity price calculation unit which calculates the price of commodities; a service charge calculation unit which calculates a service charge for reserving the commodity; and a billing amount presentation unit which presents the amount to be billed obtained by summing the calculated commodity price and the calculated service charge, to a customer terminal. The store terminal 11 includes a secured commodity notification unit that transmits a notification to the store support apparatus 10, as secured commodity information, when the store can secure all or some of the commodities relating to the order information before a date of receipt.SELECTED DRAWING: Figure 1 【課題】顧客から予約を受ける店舗の負担を軽減する店舗支援装置、システム、方法及びプログラムを提供する。【解決手段】店舗支援システム１は、顧客端末１２～１４と、予約注文を受ける店舗端末１１と、商品の予約販売を仲介する店舗支援装置１０とを、ネットワークを介して接続する。顧客端末１２～１４は、注文情報を確定して店舗支援装置１０へ送信する購入予約部を備える。店舗支援装置１０は、注文情報を店舗端末１１へ通知する注文情報通知部と、商品の商品代金を算出する商品代金算出部と、商品を確保する際の手数料を算出する手数料算出部と、算出された商品代金と算出された手数料とを合算した請求金額を顧客端末に提示する請求金額提示部と、を備える。店舗端末１１は、店舗が受取日時までに注文情報に係る商品のうち全部又は一部の数量について確保できる場合に、確保商品情報として店舗支援装置１０へ通知する確保商品通知部を備える。【選択図】図１