REPAIR SUPPORT SYSTEM AND PROGRAM

To provide a repair support system etc., capable of estimating a failure portion with high precision.SOLUTION: A repair support system comprises: a storage part 22 which stores repair information such that first information concerned with the product name and symptoms of equipment, second information which is one of information concerned with the quality of the equipment and information concerned with a customer, and a failure portion of the equipment are linked; a reception part 211 which receives information on a repair request; and an estimation part 214 which estimates the failure portion of the equipment based upon the first information and the second information concerned with the equipment corresponding to the repair request that the reception part 211 receives, and the repair information stored in the storage part 22.SELECTED DRAWING: Figure 5 【課題】故障部位を精度高く推定することができる修理支援システム等を提供する。【解決手段】機器の製品名及び症状に関する第１情報と、当該機器の品質に関する情報又は顧客に関する情報の少なくともいずれかの第２情報と、当該機器の故障部位とを紐付けた修理情報を記憶する記憶部２２と、修理依頼の情報を受け付ける受信部２１１と、受信部２１１が受け付けた当該修理依頼があった機器に関する当該第１情報及び当該第２情報と、記憶部２２に記憶された当該修理情報とに基づいて、当該機器の当該故障部位を推定する推定部２１４と、を備えることを特徴とする。【選択図】図５