SERVER, HOUSEHOLD ELECTRIC APPLIANCE OR TERMINAL, AND HOUSEHOLD ELECTRIC APPLIANCE SYSTEM

To suppress an event such that a user falsely requests the dispatch of a service person for an appliance that is not actually defective.SOLUTION: A server 3 obtains an inquiry from a user regarding a household electric appliance via a wide-area network 2, and creates or outputs a cause and/or a solu...

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Bibliographische Detailangaben
1. Verfasser:	AOYAMA MASARU
Format:	Patent
Sprache:	eng ; jpn
Schlagworte:	BLASTING CALCULATING COLD ROOMS COMBINED HEATING AND REFRIGERATION SYSTEMS COMPUTING COOLING OR FREEZING APPARATUS NOT COVERED BY ANY OTHERSUBCLASS COUNTING ELECTRIC DIGITAL DATA PROCESSING HEAT PUMP SYSTEMS HEATING ICE-BOXES LIGHTING LIQUEFACTION SOLIDIFICATION OF GASES MANUFACTURE OR STORAGE OF ICE MECHANICAL ENGINEERING PHYSICS REFRIGERATION OR COOLING REFRIGERATORS WEAPONS
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Beschreibung
Zusammenfassung:	To suppress an event such that a user falsely requests the dispatch of a service person for an appliance that is not actually defective.SOLUTION: A server 3 obtains an inquiry from a user regarding a household electric appliance via a wide-area network 2, and creates or outputs a cause and/or a solution of a pseudo defect corresponding to inquiry items contained in the inquiry. This server includes a storage unit that obtains, from the household electric appliance, an operation record based on sensor data provided for an autonomous control on the household electric appliance via the wide-area network 2, and creates or outputs the cause and/or the solution of a pseudo defect using the past operation records stored in the storage unit.SELECTED DRAWING: Figure 4 【課題】ユーザが擬故障の機器に対して誤ってサービスパーソンの派遣を要求してしまうといった事態を抑制する。【解決手段】広域ネットワーク２を介して家電機器に関するユーザからの問合せを取得し、該問合せに含まれる問合せ項目に対応する擬故障の原因及び／又は解決案を生成又は出力するサーバ３は、広域ネットワーク２を介して、前記家電機器から該家電機器の自律制御に供されるセンサデータに基づく動作履歴を取得する記憶部を有し、該記憶部に記憶された過去の動作履歴を用いて、擬故障の前記原因及び／又は前記解決案を生成又は出力する。【選択図】図４