INFORMATION PRESENTATION SYSTEM, INFORMATION PRESENTATION APPARATUS, INFORMATION PRESENTATION METHOD, AND PROGRAM

To provide an information presentation system which prompts a user to use a support system on procedures of a financial institution, an information presentation apparatus, an information presentation method, and a program.SOLUTION: An application server 3 serving as an information presentation apparatus which presents support system information on a support system in which a customer-related person carries out procedures on a financial transaction on behalf of a customer includes: a determination unit 322 which determines whether it is necessary to use the support system by use of operation information of the customer acquired from a customer terminal operated by the customer of a financial institution; and a presentation instruction unit 323 which issues an instruction to presentation means to present the support system information on the basis of a determination result of the determination unit 322.SELECTED DRAWING: Figure 6 【課題】金融機関の手続きに関する支援制度の利用を促す情報提示システム、情報提示装置、情報提示方法およびプログラムを提供する。【解決手段】金融取引に関する手続きを顧客に代わって顧客関係者が行う支援制度に関する支援制度情報を提示する情報提示装置としてのアプリケーションサーバ３であって、金融機関の顧客が操作する顧客用端末から取得した顧客の操作情報を用いて支援制度の利用の要否を判定する判定部３２２と、判定部３２２の判定結果に基づき、提示手段に対して前記支援制度情報の提示を指示する提示指示部３２３と、を有する。【選択図】図６