BUSINESS SUPPORT APPARATUS, BUSINESS SUPPORT METHOD, COMPUTER PROGRAM, AND BUSINESS SUPPORT SYSTEM

To provide a business support apparatus capable of streamlining operations in the event of shortages on display shelves.SOLUTION: The business support apparatus includes: a storage unit that stores shelf allocation information associating at least product information of articles with the information of the display shelf; a detection unit that detects that an article is located at a position different from the location based on the shelf allocation information of a display shelve and shelf images of articles; and a transmission unit that transmits a piece of information that represents the article is placed in a different position and a piece of information indicating the location of the shelf on which the identified article is placed at a different position on a map based on the piece of information that indicates that the article is placed in a different position and shelf layout information indicating the layout of display shelves.SELECTED DRAWING: Figure 23 【課題】陳列棚において欠品が生じた場合における業務を効率化する。【解決手段】業務支援装置は、少なくとも物品の商品情報と陳列棚の情報とを対応付けた棚割り情報を記憶する記憶部と、陳列棚及び物品を撮影した棚画像において、物品が、棚割り情報に基づいた配置の位置とは異なる位置に存在することを検出する検出部と、物品が異なる位置に配置されていることを表す情報と、物品が異なる位置に配置されている陳列棚の情報と陳列棚の配置を示す棚配置情報とに基づいて特定した物品が異なる位置に配置されている陳列棚の位置をマップ上に示す情報と、を送信する送信部と、を備える。【選択図】図２３