BUSINESS SUPPORT SYSTEM, BUSINESS SUPPORT APPARATUS, TERMINAL, BUSINESS SUPPORT METHOD, BUSINESS OPERATION METHOD, AND COMPUTER PROGRAM

To provide a business support system capable of improving the efficiency of business operation when article shortage occurs on a display shelf, a business support apparatus, a terminal, a business support method, a business operation method, and a computer program.SOLUTION: In a business support system, a business support apparatus 300 is configured to receive a piece of information concerning a shelf in need of replenishment from an article-shortage detection device 200 that detects a shelf that requires replenishment of an article based on a pickup image of an article display shelf 10, identify the position of the shelf in need of replenishment based on the information concerning the shelf in need of replenishment and a piece of shelf layout information indicating the layout of the display shelf 10, generate a piece of business operation support information that includes the information indicating the position of the shelf in need of replenishment, and transmit the business operation support information to a terminal 400.SELECTED DRAWING: Figure 1 【課題】陳列棚において欠品が生じた場合における業務を効率化する業務支援システム、業務支援装置、端末、業務支援方法、業務方法及びコンピュータプログラムを提供する。【解決手段】業務支援システムにおいて、業務支援装置３００は、物品の陳列棚１０の撮影画像に基づいて物品の補充が必要な棚を検知する欠品検知装置２００から、補充が必要な棚に関する情報を受信し、補充が必要な棚に関する情報と、陳列棚１０の配置を示す棚配置情報とに基づいて、補充が必要な棚の位置を特定し、補充が必要な棚の位置を示す情報を含む業務支援情報を生成し、業務支援情報を端末４００に送信する。【選択図】図１