BUSINESS SUPPORT SYSTEM, BUSINESS SUPPORT APPARATUS, BUSINESS SUPPORT METHOD, AND COMPUTER PROGRAM

To improve the efficiency of business operation when article shortage occurs on a display shelf.SOLUTION: A business support system includes: a camera unit that picks up an image of an article display shelf and generates a pickup image; an article shortage detection device that detects a display shelf on which a shortage of article has occurred based on the pickup image and generates a piece of identification information of the article-shortage shelf; and a business support apparatus that identifies the position of the article-shortage shelf based on the identification information of the article shortage shelf and a shelf layout diagram representing a layout of the display shelf and transmits a piece of business operation support information including a piece of information indicating the position of the article shortage shelf to a terminal.SELECTED DRAWING: Figure 1 【課題】陳列棚において欠品が生じた場合における業務を効率化する。【解決手段】業務支援システムは、物品の陳列棚を撮影し、撮影画像を生成するカメラ装置と、前記撮影画像に基づいて欠品の生じた陳列棚である欠品棚を検知し、前記欠品棚の識別情報を生成する欠品検知装置と、前記欠品棚の識別情報と前記陳列棚の配置を示す棚地図情報とに基づいて前記欠品棚の位置を特定し、前記欠品棚の位置を示す情報を含む業務支援情報を端末に送信する業務支援装置と、を備える。【選択図】図１