APPARATUS, METHOD, AND PROGRAM FOR SUPPORTING TROUBLES IN KITCHEN EQUIPMENT

PROBLEM TO BE SOLVED: To enable a user to promptly execute at least one of diagnosis and countermeasures against troubles occurring in kitchen equipment.SOLUTION: A server 12 as a trouble handling support apparatus of kitchen equipment 20, when a trouble occurs in the kitchen equipment 20, acquires...

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Bibliographische Detailangaben
Hauptverfasser:	KASHIMA AKIHIRO, TAKAYA SHUNSUKE
Format:	Patent
Sprache:	eng ; jpn
Schlagworte:	ALARM SYSTEMS ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY ORDER TELEGRAPHS PHYSICS SELECTING SIGNALLING SIGNALLING OR CALLING SYSTEMS TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	PROBLEM TO BE SOLVED: To enable a user to promptly execute at least one of diagnosis and countermeasures against troubles occurring in kitchen equipment.SOLUTION: A server 12 as a trouble handling support apparatus of kitchen equipment 20, when a trouble occurs in the kitchen equipment 20, acquires at least one of coping information for a user or a maintenance person to deal with the trouble of the kitchen equipment 20 and failure diagnosis information for specifying a place where the trouble has occurred and transmits at least one of the acquired coping information and the failure diagnosis information to a smartphone 16 as an information processing apparatus owned by the user or the maintenance person.SELECTED DRAWING: Figure 1 【課題】厨房設備に発生した不具合に対して、ユーザーが速やかに診断及び対処の少なくとも一方を実行することができる。【解決手段】厨房設備２０の不具合対応支援装置としてのサーバ１２は、厨房設備２０に不具合が発生した場合に、厨房設備２０のユーザー又はメンテナンス員が不具合に対処するための対処情報及び不具合が発生した箇所を特定するための故障診断情報の少なくとも一方を取得し、取得した対処情報及び故障診断情報の少なくとも一方をユーザー又はメンテナンス員が有する情報処理装置としてのスマートフォン１６に送信する。【選択図】図１