CUSTOMER SATISFACTION VALUE CALCULATION APPARATUS, CUSTOMER SATISFACTION VALUE CALCULATION METHOD AND CUSTOMER SATISFACTION VALUE CALCULATION PROGRAM

CUSTOMER SATISFACTION VALUE CALCULATION APPARATUS, CUSTOMER SATISFACTION VALUE CALCULATION METHOD AND CUSTOMER SATISFACTION VALUE CALCULATION PROGRAM

PROBLEM TO BE SOLVED: To collect a large amount of customer satisfaction values from many customers.SOLUTION: A customer satisfaction value calculation apparatus 10 includes: an inquiry transmission section 12 that transmits an inquiry relevant to customer satisfaction to a terminal 20; a response r...

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Bibliographische Detailangaben
Hauptverfasser: KATSURAGI SHINICHIRO, HYODO MASAKI, KOTANI NAOYA
Format: Patent
Sprache:eng ; jpn
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Zusammenfassung:PROBLEM TO BE SOLVED: To collect a large amount of customer satisfaction values from many customers.SOLUTION: A customer satisfaction value calculation apparatus 10 includes: an inquiry transmission section 12 that transmits an inquiry relevant to customer satisfaction to a terminal 20; a response reception section 13 that receives an input of a response to the inquiry; a time management section 14 that measures a period of time required for the response; and a customer satisfaction value calculation section 15 that calculates a customer satisfaction value which represents the level of customer satisfaction relevant to the inquiry based on the response and the period of time required for the response.SELECTED DRAWING: Figure 2 【課題】多数の顧客からより多くの顧客満足度値を得る。【解決手段】端末２０に、顧客満足度に関する質問を送信する質問送信部１２と、前記質問に対する回答の入力を受け付ける回答受信部１３と、前記回答に要した時間を測定する時刻管理部１４と、前記回答および当該回答に要した時間に基づき、前記質問に関する顧客満足度の高さを示す値である顧客満足度値を計算する顧客満足度値計算部１５と、を備える顧客満足度値計算装置１０とした。【選択図】図２