APPARATUS, SYSTEM, AND METHOD FOR ENHANCING HELP RESOURCE SELECTION IN COMPUTER APPLICATION

PROBLEM TO BE SOLVED: To provide an apparatus, a system, and a method for enhancing help resource selection for a user that accesses a help function within a computer application. SOLUTION: The method of enhancing the help resource selection comprises a step of determining a list of help resources a...

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Hauptverfasser: MATTHEW PAUL LAROCHE, NUZZO-JONES GOSS FRANKLIN, ERIC BENJAMIN MUNSON, HENNUM ERIK FREDERICK
Format: Patent
Sprache:eng
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Zusammenfassung:PROBLEM TO BE SOLVED: To provide an apparatus, a system, and a method for enhancing help resource selection for a user that accesses a help function within a computer application. SOLUTION: The method of enhancing the help resource selection comprises a step of determining a list of help resources applicable to the current context of the user interaction with the computer application and the help function. Then, the method ranks applicable help resources according to relevance criteria set by a practitioner of the invention. For example, the practitioner may provide certain help resources based upon the skill level of the user and whether the user has accessed specific help resources in the past. The method preferentially selects those help resources that matches the user skill level and past access criteria set by the practitioner. COPYRIGHT: (C)2008,JPO&INPIT