SERVICE PERSONNEL INFORMATION SUPPORT SYSTEM AND FAILURE RECOVERY METHOD

PROBLEM TO BE SOLVED: To provide a system and a failure recovery method for shortening dispatch time in which a service person arrives a field when a failure occurs. SOLUTION: In a service personnel information support system having a device for a service center 11 for supporting maintenance work of...

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Hauptverfasser:	HATANAKA EIJI, TOYODA MASAKAZU
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	PROBLEM TO BE SOLVED: To provide a system and a failure recovery method for shortening dispatch time in which a service person arrives a field when a failure occurs. SOLUTION: In a service personnel information support system having a device for a service center 11 for supporting maintenance work of a service personnel performing a maintenance service to site-installed equipment 31 installed in a maintenance site, the device 11 has an electronic manual database 12 storing work procedure document content information, and when receiving a failure notice from the equipment 31, it retrieves a work procedure, analyses the failure, predicts the cause, and transmits the analysis result information and the content information acquired through the retrieval to a set-in-field personal computer 32 at the maintenance field. COPYRIGHT: (C)2006,JPO&NCIPI