METHOD AND APPARATUS FOR UNIFORM OPERATIONAL ACCESS ACROSS MULTIPLE INFORMATION SYSTEMS

METHOD AND APPARATUS FOR UNIFORM OPERATIONAL ACCESS ACROSS MULTIPLE INFORMATION SYSTEMS

PROBLEM TO BE SOLVED: To provide a method and apparatus for determining operational preferences for a user access to a plurality of telecommunication response systems. SOLUTION: The method and apparatus includes: designating by the user that user operations of one of the plurality of telecommunicati...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: HEPWORTH NEIL, CHAN KEVIN, SMITH MELANIE L
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Zusammenfassung:PROBLEM TO BE SOLVED: To provide a method and apparatus for determining operational preferences for a user access to a plurality of telecommunication response systems. SOLUTION: The method and apparatus includes: designating by the user that user operations of one of the plurality of telecommunication response systems will be the operational preferences of the user for all of the plurality of telecommunication response systems; storing the operational preferences for the user; accessing the stored operational preferences by a second one of the plurality of telecommunication response systems for use in communicating with the user during interactions with the user by the second one of the plurality of telecommunication response systems; and interpreting user operations by the second one of the plurality of telecommunication response systems using the accessed operational preferences. COPYRIGHT: (C)2006,JPO&NCIPI