COMMUNICATION TYPE DUMP FILE ANALYSIS SERVICE DEVICE AND STORAGE MEDIUM TO BE USED FOR THE SAME
PROBLEM TO BE SOLVED: To provide a communication type dump file analysis service device for improving the operation ratio of a product by inexpensive and prompt response. SOLUTION: When any failure occurs during the operation of an application program, a program execution region and contract product...
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| creator | ARASHIRO NORIO KADOGOE YUKINARI YOKOYAMA KAZUHARU |
| description | PROBLEM TO BE SOLVED: To provide a communication type dump file analysis service device for improving the operation ratio of a product by inexpensive and prompt response. SOLUTION: When any failure occurs during the operation of an application program, a program execution region and contract product information and a contract code are transmitted through the Internet to a manufacturer side analysis service site as a dump file, and whether they are a support service contract contents and a contract target product is determined based on the contract code from a support contract DB stored by a server for management, and it is confirmed based on the contract product information from a customer information DB, and service costs corresponding to difficulty calculated based on the factor code included in the dump file from a difficulty DB are displayed through a Web, and after agreement in the service costs is obtained, an analysis operation is started. COPYRIGHT: (C)2005,JPO&NCIPI |
| format | Patent |
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SOLUTION: When any failure occurs during the operation of an application program, a program execution region and contract product information and a contract code are transmitted through the Internet to a manufacturer side analysis service site as a dump file, and whether they are a support service contract contents and a contract target product is determined based on the contract code from a support contract DB stored by a server for management, and it is confirmed based on the contract product information from a customer information DB, and service costs corresponding to difficulty calculated based on the factor code included in the dump file from a difficulty DB are displayed through a Web, and after agreement in the service costs is obtained, an analysis operation is started. COPYRIGHT: (C)2005,JPO&NCIPI</abstract><edition>7</edition><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | COMMUNICATION TYPE DUMP FILE ANALYSIS SERVICE DEVICE AND STORAGE MEDIUM TO BE USED FOR THE SAME |
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