COMMUNICATION TYPE DUMP FILE ANALYSIS SERVICE DEVICE AND STORAGE MEDIUM TO BE USED FOR THE SAME

PROBLEM TO BE SOLVED: To provide a communication type dump file analysis service device for improving the operation ratio of a product by inexpensive and prompt response. SOLUTION: When any failure occurs during the operation of an application program, a program execution region and contract product information and a contract code are transmitted through the Internet to a manufacturer side analysis service site as a dump file, and whether they are a support service contract contents and a contract target product is determined based on the contract code from a support contract DB stored by a server for management, and it is confirmed based on the contract product information from a customer information DB, and service costs corresponding to difficulty calculated based on the factor code included in the dump file from a difficulty DB are displayed through a Web, and after agreement in the service costs is obtained, an analysis operation is started. COPYRIGHT: (C)2005,JPO&NCIPI