PROGRAM AND SYSTEM FOR USER INFORMATION MANAGEMENT

PROBLEM TO BE SOLVED: To provide a user information management program and a user information management system for reducing an operator's burden for responding to a call of a user in telephone conversation, and managing user's information for responding to the user promptly and adequately. SOLUTION: When a call transmitted from a customer's telephone is received, a history information creating unit 304b creates information in relation to the transmission history of each information transmitted to the customer's telephone at the call, and a support information creating unit 304c creates support information for supporting operator's the reception business for responding to the call. Then, an information outputting unit 304d outputs the information to an operator terminal device, to which the call from the customer is transferred. COPYRIGHT: (C)2005,JPO&NCIPI