SYSTEM AND METHOD FOR MONITORING SUPPORT

PROBLEM TO BE SOLVED: To provide a monitoring support system and monitoring support method to reply to inquiries from monitoring staff who monitor or operate each equipment apparatus and show them the coping method such as operations or the like rapidly from a remote place in order to prevent maloperation. SOLUTION: This monitoring support system has an apparatuses placed building in which a central monitoring device that monitors the performance condition of each equipment apparatus and an inside building monitoring monitor device that monitors the performance condition of each equipment apparatus acquired by the central monitoring device and, when an inquiry is necessary, inputs inquiries into a monitoring screen and sends them are provided. This system also has a support control office in which a composite monitoring device that is connected to the central monitoring device via network, receives inquiries sent to it, and requests a monitoring screen of the party to which inquiries are sent, and a support monitoring monitor device that displays the inquiries received by this composite monitoring device and the monitoring screen, and send a reply to the inquiries to the inside building monitoring monitor device via the central monitoring device. COPYRIGHT: (C)2004,JPO&NCIPI