METHOD FOR SELLING COMMUNICATION TYPE MAINTENANCE SERVICE

PROBLEM TO BE SOLVED: To provide a method for selling communication type maintenance service capable of performing prompt maintenance service even to a customer who has not concluded a maintenance contract yet. SOLUTION: A management server 101 provided in a service company 100, which has received a...

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Bibliographische Detailangaben
Hauptverfasser:	SHIBATA YUJI, ARASHIRO NORIO, SHIMANE SATOSHI, YOKOYAMA KAZUHARU
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	PROBLEM TO BE SOLVED: To provide a method for selling communication type maintenance service capable of performing prompt maintenance service even to a customer who has not concluded a maintenance contract yet. SOLUTION: A management server 101 provided in a service company 100, which has received a customer's name and the serial number of a product inputted by the customer through Web, selects a test/maintenance program corresponding to the product recorded in a test program database 106, downloads in to the program, receives an error code generated by performing of the test/maintenance program by the product, analyzes it by an error code database 107 to specify the residual life of a part and a part which needs to be replaced, and displays the name of the specified part and a maintenance service to be offered including a message on the Web of the customer. COPYRIGHT: (C)2004,JPO