COMPREHENSIVE OUTSOURCING MANAGEMENT SYSTEM
PROBLEM TO BE SOLVED: To solve a problem that conventional outsourcing is based on an individual contract and individual management according to the outsourcing type of the operation of a customer system, the development of the customer system, the maintenance of the customer system or the like, and...
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| creator | HOSONO YUICHI FURUTA ATSUMI ISHIDA KAZUO ANDO YOJI KISHINE MASANORI IEZUKA AKIZO |
| description | PROBLEM TO BE SOLVED: To solve a problem that conventional outsourcing is based on an individual contract and individual management according to the outsourcing type of the operation of a customer system, the development of the customer system, the maintenance of the customer system or the like, and comprehensive outsourcing has been desired in which a same customer and a same outsourcer comprehensively conclude a contract for more than one type of outsourcing, but an appropriate tool for managing it is not provided. SOLUTION: Comprehensive outsourcing management can be efficiently performed by a system having: a comprehensive helpdesk service that requests service for an outsourcing center management server unique to the every type of outsourcing; and a comprehensive outsourcing collaboration server that relays the service request to receive and analyze, transmits it to a suitable outsourcing center management server, relays a service execution report corresponding to the request from the outsourcing center management server to receive and analyze the report, and transmits the report to the comprehensive helpdesk device. COPYRIGHT: (C)2003,JPO |
| format | Patent |
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SOLUTION: Comprehensive outsourcing management can be efficiently performed by a system having: a comprehensive helpdesk service that requests service for an outsourcing center management server unique to the every type of outsourcing; and a comprehensive outsourcing collaboration server that relays the service request to receive and analyze, transmits it to a suitable outsourcing center management server, relays a service execution report corresponding to the request from the outsourcing center management server to receive and analyze the report, and transmits the report to the comprehensive helpdesk device. 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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | COMPREHENSIVE OUTSOURCING MANAGEMENT SYSTEM |
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