CALL CENTER SYSTEM AND SERVICE STAFF SELECTING METHOD AND COMPUTER PROGRAM FOR SELECTING SERVICE STAFF TO REQUEST

PROBLEM TO BE SOLVED: To provide a call center system capable of accurately selecting a service staff in response to occurrence of an inquiry or request or occurrence of any failure in order to make the service staff perform the requirements. SOLUTION: This system is provided with a receiving means 111 for receiving request information comprising request contents information transmitted from a client side, a condition acquiring means 113 for acquiring the requirement condition from the request contents information, when the condition of a person who should perform the contents of the request information received by the receiving means is preliminarily decided for each request contents information, a data base 120 for holding the skill information and terminal information of each of a plurality of stand-by persons who should perform the requirements of the request information, a retrieving means 114 for retrieving the person who is adapted to the requirements condition acquired by the condition acquiring means from the data base, and a transferring means 115 for transferring the request information to the terminal of the person retrieved by the retrieving means in order to make the person perform the requirements.