SUPPORTING METHOD AND SUPPORTING SYSTEM FOR VEHICLE MAINTENANCE

PROBLEM TO BE SOLVED: To provide a vehicle maintenance supporting system capable of shortening the time required for a recovery, when something gets wrong with a vehicle in operation. SOLUTION: If something gets wrong with a vehicle, its operator reports the condition of the vehicle to an operation directing center. The operation directing center discriminates whether the defective vehicle can continue operating or not, and if the train can not be operated, the operation of the vehicle is stopped and is led to a vehicle site. On the other hand, data for the defective vehicle are transmitted to related departments through an information transmitting means and a network which are not shown in the figure. A maintenance service site analyzes the data for the defective vehicle, identifies a defective place and a cause, and transmits the defective place and the cause and the contents and procedures required for a recovery work to the vehicle site. The vehicle site makes preparation for the recovery work based on work information obtained from the maintenance service site, and starts the recovery work as soon as the vehicle arrives. The maintenance service site orders replacement parts from a manufacture who has supplied the defective device at need, and the manufacturer can bring information required for repair, manpower and the replacement parts to the vehicle site whenever at need.