SYSTEMS AND METHODS FOR GENERATING CUSTOMER SOLUTIONS

Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or...

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Bibliographische Detailangaben
Hauptverfasser:	GRIPPO, Rene, SINGH, Rajiv K, PHILIPS, Luke P, FARNSWORTH, Paul, CLEARY, Peter, STOREY, Jeff, ASLAM, Imran A, DUGAN, Andrew, ELLIOTT, Maria A, WATERS, John F., Jr, NADIADI, Yunas, DIXON, Allen E, KUMAR, Sanjiv, PROSSER, Eric D, HODOVANCE, Derek, GUNDERSEN, Eric D, JENSEN, Wes
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.