Detection of data connection loss

A method of detecting loss of data connection in a plurality of links between an exchange and one or more of a plurality of network terminals arising during presence of a user at an intervention point node on the links between the exchange and the network terminals, comprising: receiving connection information about a loss of data connection on any one of the links; receiving duration information about a duration of the user presence at the intervention point node; determining if the loss of data connection occurred within the user presence duration; causing line tests to be conducted on each of the links for which loss of data connection is determined to have occurred within the user presence duration; receiving results of the line tests including a number of links being determined, by the line test, to exhibit a fault; and determining if the number of links determined to exhibit a fault exceeds a predetermined threshold number.